Return Policy

Thank you for choosing to shop at Soléane. Our goal is to provide you with a satisfactory shopping experience. Below is our return policy for purchases made through our online store:

1. Return Period

You have 15 days from the date you receive the product to request a return.

2. Return Conditions

Products must be in their original condition, unused, and with all original tags attached.

Proof of purchase or the order number is required to process the return.

Products must be returned in their original packaging.

3. Return Process

Start the return process by contacting our customer service team at info@soleaneskin.com. Please provide your order number and the return details.

4. Refunds and Processing Times

Once we receive the returned product, we will conduct an inspection.

The refund will be processed through the same payment method you used to make the purchase.

Processing time may vary, but we strive to complete refunds within 10 business days.

5. Exchanges and Replacements

If you wish to exchange a product, please indicate this when contacting our customer service team. We will be happy to help you select an alternative item.

6. Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately so we can resolve the issue.

We appreciate your understanding and cooperation with our return policy. If you have any questions or need additional assistance, please contact us. We are here to help you have a positive shopping experience at Soléane.